Facility maintenance, managed worldwide

Every location maintained. Every request managed.

Facility First runs facility maintenance programs for multi-site businesses. One place to request service, one network of vetted trades, one record of every job.

Request a Proposal Submit a Service Request

One request processEvery tradeVetted service providersSecurity through McCrayEvery job documented

Facilities and security in one program

Most facility management companies stop at the trades. Facility First works alongside McCray Global Protection, so maintenance and licensed security officers can be managed under one program. A broken storefront at 2 a.m. can be boarded up and the site guarded until it is secure. A fire alarm impairment can be covered by a fire watch officer while the repair is made. One call starts both.

How facilities and security work together

Board-upGlass and doors secured after a break-in.

Officer on siteMcCray holds the location until repairs are done.

Fire watchCoverage while an alarm or sprinkler is down.

Fire protection repairThe system restored and documented.

How it works

RequestA store, site manager or facilities team submits a request online or by phone.

TriageThe issue, priority, warranty and scope are confirmed.

DispatchA vetted provider in the right trade and market gets the job.

TrackCheck-in, notes and photos are recorded on the job.

VerifyThe work is checked against the request before close-out.

ReportOne invoice format and one record for every location.

See how it works

Every trade a location needs

Building systemsHVAC, Refrigeration, Electrical, Plumbing, Generator and Backup Power Life safety and securityFire Protection and Life Safety, Water and Fire Sprinkler Systems, Cameras, Access Control and Alarms, Locksmith, Security by McCray Building envelope and structureRoofing, Building Envelope and Waterproofing, Windows, Glass and Board-Up, Doors, Automatic Doors and Access Control, Loading Dock Equipment and Levelers Interiors and finishesGeneral Maintenance and Handyman, Painting and Drywall, Flooring and Tile, Ceilings and Interior Finishes, Carpentry and Millwork Grounds and exteriorLandscaping and Grounds Maintenance, Irrigation, Tree Service, Snow and Ice Management, Asphalt, Concrete and Parking Lots Cleaning and environmentalCleaning and Janitorial, Pest Control, Waste, Hauling and Debris, Environmental and Remediation, Restoration and Disaster Recovery ProjectsGeneral Contractors and Construction, Retail Rollouts and Store Projects

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Built for multi-site operations

One standard everywhereScopes, brand standards and approval limits are set once and applied at every location.

VisibilityOpen jobs, spend and history for every location in one place.

AccountabilityEvery job has an owner at Facility First from request to close.

ConsistencyThe same process for a single repair or a national rollout.

Industries

Retail and luxury retailShopping centersCorporate officesCommercial buildingsRestaurantsWarehouses and distributionHospitalityHealthcare and clinics

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Technology

Requests, dispatch, photos, approvals and invoices run on one platform, the same platform that connects facilities and security. [CONFIRM: name the platform PostControl or not]

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For service providers

Facility First works with independent trade businesses in every market it serves. Providers that meet its licensing, insurance and quality standards receive work orders through the platform.

Join the Network

One program, worldwide

Facility First runs the same managed service in every market McCray serves, across the United States, Canada, the United Kingdom and Ireland, Europe, the Caribbean, Latin America, the Middle East, Africa, Asia and Oceania. A store in Miami and a store in Milan follow the same request process, the same approval limits and the same reporting.

View locations

Bring every location under one program.

Tell Facility First about the portfolio, the trades that cause the most trouble and the standard each location should meet. A proposal follows.

Request a Proposal Call [CONFIRM phone]